Take Payment with Square

Everything sold in person at Escape on 13th should be sold using the point of sale (POS) device. This applies to walk-ins, Phone Booth, retail, etc.

Walk-ins

When making a booking for one of our main rooms in person with a walk-in group:

1. Create a booking and collect their info on the computer as normal, until you get to the payment tab.

1. Use the Point of Sale (POS) device and select the "Escape Room" item (easily found under favorites).

2. Enter the subtotal (not the bolded total price) and add it. Then press review. Make sure the total is the same as it says on Bookeo and (that they are not taxed twice)!

3. Have them pay with a card using the white POS block (if it needs to be woken up, press the button on the back, if it needs to be charged there is a black charging cable already connected to the computer).

4. Take note of the receipt number (if you need to find it again, look for it under transactions)

5. On the payment tab on the computer select "record as manual payment".

6. Under payment method, enter "square" and under Comment, include the Square receipt number.

7. Fill in the amount and press "Save".

That's it! Once you figure this out, it will end up being really smooth. It's a lot more professional and faster than taking their entire card information.

Anything Sold Outside of Bookeo

Find the item corresponding to what they are purchasing and checkout. It's really that simple. ☺️